How to send a sample Notes document to Quest support
December 20, 2011
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If you contact Quest support with a migration job problem, they are likely to ask you for the migration job, a log file, and a sample Notes database. Sending the sample Notes database is often problematic because (1) it is on the server, (2) it is too big to send by e-mail, (3) contains proprietary data, or (4) contains proprietary design information. It turns out that for many issues, we do not need to see the entire database. Most content migration problems can be debugged by looking at just one or two data documents and ignoring the database design completely.
Here is a walkthrough of how to create a small empty Notes database with just one document in it.
1. In the Notes client, select the Notes documents you want to send to Quest and copy them to the clipboard (Ctrl-C).
2. In the Notes client, create a new database (Ctrl-N). Specify a title and a file location on your local machine. (You may want to specify your Desktop or some other folder you can easily locate later.) Specify that you want to use the –Blank– template, and double check that you are not locally encrypting the database.
3. When the new database opens up, paste the documents you copied in step 1 (Ctrl-V).
Note that the default view in the “blank” database will not show any columns (except the document number) and you will not be able to open the documents here. But the data documents will be there and that should be enough for Quest to test the migration job. If you want to, you can verify that you got the right documents using Document Properties (Alt-Enter).
4. Make sure that the database will be readable by Quest support by going to Database -> Access Control (Notes version 7 or earlier) or Application -> Access Control (Notes 8 or later). On the Basics tab, select the –Default– user and make sure that the Access level is set to “Manager”. On the Advanced tab, make sure that “Enforce a consistent ACL” option is NOT checked.
5. Close the database in the Notes client and locate the NSF database in the file system (in the folder you specified in step 2). This database should be very small (512 K plus the size of the document you copied) and you can probably email it “as is” or you can encode it inside a ZIP file.